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Customer Relations Executive

REF: GVIT 3 - 91  
Job Type:
Job Title: Customer Relations Executive
Company Description: Distributor of Drywall and Building materials
Start Date: As soon as possible
Duration: Permanent Graduate Role  
Remuneration: £19000 per year (+bonus)  
Location: Hertfordshire  (View Map)

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Our client is the largest and fastest growing independent buying group of building materials with over 140 independent builders merchants. By working together its builders merchant members benefit from the negotiating ability of a larger group, networking opportunities, training, development and business support.

Key responsibilities will include:

  • Building and retaining long term relationships with builders merchants members, recognising and providing a reactive solution to the requirements and needs of the customer
  • Ensure that all group deals are being maximised by all members
  • Assisting management and providing excellent support to the customer relations operation
  • Proactively support and work closely alongside the contact centre colleagues to attain best business practice

Essential requirements:

  • The successful candidate will be organised and have a genuine desire to provide exceptional customer and sales service
  • You will be supportive and understanding of the customers needs, whilst have a tenacious approach to problem solving
  • You will require exceptional communication skills and be able to build and retain good customer rapport in a professional manner, whilst working accurately in a fast moving environment
  • It would be advantageous if you have general knowledge and a proven track record in a similar role within the building trade
  • Commercial awareness of a builder's merchant environment is desirable although not essential as full training can be given

Company activity:

  • Our client is the largest and fastest growing independent buying group of building materials with over 140 independent builders merchants


  • Hertfordshire

Remuneration details:

  • £19,000 per annum + bonus, Car/ Car allowance, Mobile Phone, Tablet

NB: This remuneration package is not negotiable under ANY circumstances. Any attempt by the applicant to re-negotiate the remuneration will result in immediate and permanent withdrawal of our services.

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