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Client Manager

REF: GTRC 1 - 225  
     
Job Type:
Job Title: Client Manager
Company Description: Specialist interiors
     
Start Date: As soon as possible
Duration: Permanent  
     
Remuneration: £18 000 per annum  
   
Location: Essex  (View Map)
     

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Job Description:

Manage the communication, planning, programming and issue of projects for Independent Living. Work closely with surveyors, monitors progress and deals with customer queries. Provide a sensitive and effective communication process with customers and clients.

  • Receives client instructions and checks all details against schedules/specifications. Advises responsible Surveyor
  • Updates customer, surveyor and client
  • Manage allocation of time slots and appropriate fitters to jobs
  • Provides necessary documentation to fitters, customers and clients
  • Monitors progress against target dates
  • Assembles post-job documentation
  • Manages master programme of all department projects
  • Records job starts and completions for KPI’s etc
  • Communicates any time variations ,  problems, issues etc. to responsible surveyors and to clients
  • Prepares weekly and monthly reports for directors
  • Attend client review meetings
  • Manage uniforms , ID badges , vehicle signwriting and DBS checks
  • Meets and greets clients visiting showroom

Key skills required:

  • Graduated from a relevant study
  • Excellent English written and spoken
  • Good communication skills
  • Excellent organisational and planning skills
  • Proficient in IT ( XL, Word, Office )
  • Good person management skills
  • Good business and commercial understanding

Desirable Skills:

  • Previous work experience in similar role highly beneficial

Company activity:

  • The company is a well established business based in Essex
  • There are two distinct divisions to the business – contracts & special works.  In the contracts division the company principally refurbishes major buildings in London and South East.  The special works division primarily installs specialist bathrooms and fittings for the elderly and disabled.

Location:

  • Essex

Remuneration details:

  • A salary of £18000 p.a. depending on skills and experience.




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